Terms of Service

Last updated: May 2026

1. Scope of Engagement

Each engagement is governed by a written engagement letter that defines: scope of work, fixed professional fee, government and third-party costs, milestones, and expected timeline. These Terms apply in addition to any engagement letter and govern in case of conflict only where the engagement letter is silent.

2. No Guarantee of Approval

All work permit, visa, residency, and licensing decisions rest exclusively with the relevant government authority. Brichwood Services provides expert preparation, filing, and follow-up — but cannot and does not guarantee the outcome of any application.

3. Client Obligations

You agree to provide complete, accurate, and truthful information. Material omissions or false statements may invalidate the engagement, result in rejection by the authority, and forfeit fees paid. You also agree to attend appointments on time, sign documents within reasonable deadlines, and pay third-party costs (government fees, translation, apostille, embassy) when due.

4. Fees & Payment

Professional fees are fixed per scope and payable in two milestones: 50% on engagement, 50% on filing. Government and third-party costs are billed at cost with receipts. Payment is in AED unless otherwise agreed. Late payment beyond 14 days suspends ongoing work.

5. Refund Policy

If we fail to file due to a fault attributable to us, the second milestone is waived. Government and third-party costs are non-refundable once paid to the relevant authority. The first milestone (engagement) covers eligibility analysis and is non-refundable once delivered.

6. Re-Filing

If a procedural rejection occurs (e.g. missing supporting document we should have caught), we re-file at no additional professional fee. Substantive rejections (eligibility issues that the written eligibility note disclosed as a risk) require a new engagement.

7. Confidentiality

We treat all client information as confidential and disclose it only to authorities and partners necessary to deliver the engagement. We are happy to sign mutual NDAs on request.

8. Intellectual Property

All advisory memos, eligibility notes, and prepared documents remain our intellectual property until full payment of the engagement is received, at which point usage rights for the client's specific application transfer to the client.

9. Limitation of Liability

Our total aggregate liability under any engagement is limited to the professional fees paid for that engagement. We are not liable for indirect, consequential, or lost-opportunity damages.

10. Force Majeure

Delays caused by government strikes, embassy closures, war, pandemic, or any event beyond our reasonable control are not deemed a breach of timeline.

11. Governing Law

These Terms are governed by the laws of the Emirate of Dubai and applicable UAE federal laws. Any dispute is subject to the exclusive jurisdiction of the Dubai Courts.

12. Contact

For any clarification on these Terms, contact us at brichwoodservices@gmail.com or +971 54 515 5167.